My Wonky Drift Innovation HD170 Stealth

If you've read my previous posts, you'll know that I have two Drift Innovation HD170 Stealth POV cameras that I like to mount to my motorcycle to capture forward and rearward facing footage.  Over the last several rides, I've been having problems with one of the cameras.  It initially started as the random file being corrupted, but then I'd find that the camera would be powered off after a random period of time, or the camera would be locked up and couldn't be reset unless the battery was removed. After a lot of testing, I determined that there was a loose connection in the camera.  I dug up the original order from Amazon.com and found that the camera was 2 months past the end of the 1 year warranty period at this point, but I figured I had nothing to lose by contacting the good folks at Drift Innovation.

I initially used their email contact form on their website but didn't get a response, so I hit them on FaceBook and got a near instantaneous response from Laura, who recommended I open up a service request on their Support page.  I opened the ticket, got a response asking me to send a video of the behavior I was describing, made the video and uploaded it, and waited.  I then received an auto-generated email from their Support site asking me to complete a satisfaction survey, which I thought was odd since the ticket was still open, so I figured I'd just give them a call.  I got a hold of the Support Tech who had my ticket, and he said this definitely looked like an odd problem, but since they do not manufacture the HD170 Stealth any more, he couldn't offer me a replacement camera.  He did, however, offer to send me a refurbished Drift HD camera, which is an upgrade to the HD170 Stealth.  That seemed to be a very good deal to me, especially since they could have simply told me that my camera was out of warranty and that I was SoL.  He even offered to send me an additional battery to offset the fact that I would not be able to use the additional high-capacity batteries that I had purchased for my HD170 Stealth in the new camera.

The next day, I took the camera to FedEx, and despite shipping it via FedEx Ground for which delivery is 3-5 business days, the camera was delivered to Drift Innovation's offices 2 days later.  Kudos to FedEx!  Even more amazing was that 3 business days later, I had my replacement Drift HD camera!  Unfortunately, the tech forgot to pack a spare battery, but that's okay since it uses the same standard capacity battery as the HD170 Stealth.  Once I have a chance to spend some time with the new camera, I'll post some thoughts on it versus the old one.

So thumbs up to Drift Innovation for stepping up and standing behind their product rather than leaving a customer high and dry with a faulty product because of an expired warranty period.

UPDATE:  Shortly after I received the replacement camera, my other HD170 Stealth started exhibiting similar problems, so I contacted Drift Innovation again.  Again, they stepped up to the plate, and they provided another refurb Drift HD to replace this unit.

I am pleased to say that these cameras seem to be working perfectly.  I am, however, having to adjust to having only ~90 minutes of record time with these standard sized batteries.  I really do miss the HD170 Stealth's 4 hour long lifers.  Perhaps I'll sell these cameras on eBay and upgrade myself to the Drift Ghost, which has batteries with a claimed 3 hour run time.